POST:                    Clerical Officer – Permanent Part-time [0.5 wte]

Grade:                  Grade III

Job Location:

Eriu Community College, Blanchardstown, Dublin 15 or any other such place designated as appropriate by Dublin and Dun Laoghaire Education and Training Board (DDLETB). 

Overview of Role: 

 The role is a varied one involving a range of customer service-reception and administrative/clerical support to the Principal and School. Duties.

Organisation:

Dublin and Dun Laoghaire Education and Training Board is a statutory local education authority operating under the terms of the Education and Training Boards Act 2013.  The ETB provides mainstream educational programmes to schools and colleges as well as providing a wide range of adult and community programmes.  The ETB’s educational remit extends from Balbriggan in the north of the county to Lucan in the west, to Dun Laoghaire in the south.

Dublin and Dun Laoghaire Education and Training Board (DDLETB) serves the three county council areas of Dún Laoghaire-Rathdown, South Dublin and Fingal and a population of 862,468 people.  The administrative area covered by Dublin and Dún Laoghaire ETB reaches from Balbriggan in north County Dublin, to Dún Laoghaire in south County Dublin and Lucan in west County Dublin.  As a statutory body, DDLETB has responsibility for a wide and varied suite of education and training services including Primary, Post Primary, Further Education and Training (FET) settings and Youth Services.

Working Conditions:

Salary Grade:                     Grade III

Salary Scale:                       €31,119 p.a. - €44,508p.a. Pro Rata

Long service Increment 1, €46,798 after three years satisfactory service at the maximum. 

Long Service Increment 2, €48,425 after three years satisfactory service at LSI 1  

New appointees to any grade start at the minimum point of the scale.  Incremental credit is normally granted on appointment, in respect of current experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies 

Working Hours:                 17.5 hours per week

Annual Leave:                   22 days p.a. pro-rata

Probation:                          The period of probationary period will not exceed 12 months. 

Superannuation:              Membership of the ETB Superannuation Scheme and of the ETB’s Spouses and Children’s Scheme is automatic and compulsory

DUTIES/RESPONSIBILITIES:  

• Provide confidential and efficient secretarial and administrative support to the Principal/ Deputy Principal and staff.
• General administrative duties such as use of Microsoft Suite, data input, filing, photocopying etc.
• Maintain an effective administrative system to ensure effective operation. 
• Deal with information requests and queries made via telephone, email, or face-to-face.
• Process and distribute daily post and email.
• Maintain an accurate filing system.
• Maintaining up-to-date computerised and manual accounts.
• Maintaining Student Database and making returns to relevant Government Departments. 
• Organise provision of hospitality for school events, visitors to school etc.
• Provide First Aid for students.
• To carry out the lawful orders of the Board and of its Chief Executive.
• Data input on the school's systems ie VSWare, PPod, Esinet, PLSS, MIT (2nd Level & FET)
• Report to and carry out duties assigned by the Principal and Deputy Principal

Essential Requirements: 

• Must hold Leaving Certificate or a recognised equivalent examination. 
• Have excellent keyboard skills with a working knowledge of Microsoft Suite applications and email
• Excellent organisational, interpersonal and communication skills.
• An effective team player.
• Flexibility and reliability.
• Ability to work under pressure and keep to deadlines. 
• At least one year’s administrative experience in a modern office environment would be desirable

Clerical Officer Level Competences/Effective Performance Indicators:

1. Teamwork / Collaboration

• Shows respect for colleagues and co-workers 
• Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate
• Offers own ideas and perspectives
• Understands own role in the team, making every effort to play his/her part

2. Information Management / Processing 

• Approaches and delivers all work in a thorough and organised manner 
• Follows procedures and protocols, understanding their value and the rationale behind them
• Keeps high quality records that are easy for others to understand
• Draws appropriate conclusions from information
• Suggests new ways of doing things better and more efficiently
• Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc.

3. Customer Service &  Communication Skills 

• Actively listens to others and tries to understand their perspectives/ requirements/ needs 
• Understands the steps or processes that customers must go through and can clearly explain these
• Is respectful, courteous and professional, remaining composed, even in challenging circumstances
• Can be firm when necessary and communicate with confidence and authority
• Communicates clearly and fluently when speaking and in writing

4. Drive Initiative / Continuous Development 

• Consistently strives to perform at a high level and deliver a quality service 
• Is thorough and conscientious, even if work is routine
• Is enthusiastic and resilient, persevering in the face of challenges and setbacks
• Acts with integrity.
• Focuses on self-development striving to improve performance